terms_and_conditions

Once you have chosen your travel arrangements please read the conditions of travel as your booking is subject to the terms listed below. A contract is entered into once we receive your deposit and we accept and confirm the booking.

Please note that travel arrangements are NOT confirmed until stated so in writing by ULKOTours.

 
Before you go
 
  • Passports/Visas - For international travel, U.S. citizens need a passport valid for at least 6 months beyond completion of the cruise or tour as well as a Russian Visa (NO Visas are required for Europe and the Baltics). Non-U.S. citizens should contact their booking agent or appropriate consulate for infomation on all necessary documents required.
  • Port Security Measures/Customs - The Port and Customs Authority requires all passengers to provide their name exactly as it appears on the passport, passport number, their date of birth and gender, as well as Citizenship.
  • Membeship and Health - Membership will be granted to all persons. Please consult your physician for pre-departure health advice. ULKOTours reserves the right to terminate the tour of any persons who are abusive of others or whose behaviour disrupts the tour. Easy Tours are suitable for persons that require assistance or use a wheelchair. If you require a slower pace, extra assistance, or the use of a cane/walking stick, the Easy tours will be perfect for you. Moderate and Intensive programs are not recommended for guests with special needs. These are active programs and require you to make a realistic assessment of your health. All participants are expected to be in active good health and to be ready to experience cultural differences with grace. Walking and climbing the stairs are required in many museums and cathedrals/churches. If you require a slower pace, extra assistance, or the use of a cane/walking stick/wheelchair, ULKOTours private programs are here to help you.
  • Travelers Needing Special Assistance - It is recommended that guests needing such assistance be accompanied by an able companion who will assist them during the tour. We regret that some itineraries cannot accommodate wheelchairs or motorized scooters; ask at booking. Wheelchairs are available for rental on daily basis, at 50 USD per day. If required we can provide services of a strong male assistant to help pushing the chair/getting the person in and out of the vehicle (if no special vehicle is ordered). Price depends on duration and intensity level. Please contact us for details.
  • Photography and Video on Tour - Occasionally ULKOTours will use photographers and/or video taken by fellow guests on tour for print, Internet and other media promotional purposes. If you prefer that your image NOT be used in any marketing activities, please notify your ULKOTours guide at the start of your tour.
Booking Procedures
 
An appropriate deposit for each program chosen will be your only obligation until you arrive to St.Petersburg, Russia or Moscow. The balance of the tour cost must be paid upon arrival or may be pre-paid in advance.

The deposit goes towards your total tour amount.

The deposit amount is only partially refundable if some special admissions have been already reserved for you and is non-refundable if the amount of prepaid reservation carried out by ULKOTours exceeds the amount of the deposit.

On-Line Reservations

ULKOtours PREMIUM offers a new easy on-line booking for packaged tours (Grand St.Petersburg and Moscow Tour, St.Petersburg Getaway, Moscow Weekend)

1. Select the desired tour and click Book the Tour As Is (in order to receive a 10% on-line Discount, see below).

2. Sign Up/Log in or Continue as a guest to proceed with your reservation.

3. Enter your travel details required to complete the reservation (arrival and departure info, hotels, group size, etc). Review the Total price for your tour and Continue to the Payment Page

4. Select the Amount you wish to pay: 10% deposit or Full Advance payment; and Choose your Payment Method.

5. Proceed to the Russian Standard Bank Secure On-Line Payment page. Enter your Credit/debit Card details and confirm the transaction.

6. You will be redirected to your Personal Account once the Transaction is approved by the bank. Download your Tour Confirmation. You're all set to go!

Please note that if you had continued as a Guest, we will sand you your Tour Confirmation to the email address provided upon check out.

As a Personal Account holder with ULKOtours PREMIUM you will have access to all your reservations and tour documents, as well as will be able to change/modify your personal data and tour details.

Pre-Payment and Payment Instructions for private tours

ULKOTours requires a minimum 100 USD per person deposit to confirm your reservation.

The balance for the tour can be paid:

  • In advance by Credit Card through the www.visitsaintpetersburg.com website, by check to U.S. office, by PayPal
  • At the end of the tour by Credit Card.
If your tour is based on hourly rate, we will provide you with a detailed receipt for all the services rendered.

Pre-Payment Instructions for Additional Orders

An Additional Order covers all extra tickets not included into a standard package tour, i.e. theater and folk-show tickets, train and plane tickets, any other bookings/reservations that you need us to perform on your behalf.

A 100% pre-payment for all additional orders is required at the moment of booking by check/ Credit Card on-line/ PayPal/ Bank Money transfer. If a 100% pre-payment is not received within 7 working days after the booking request the reservation is cancelled automatically.

ULKOTours reserves the right to cancel all reserved bookings in case a pre-payment is made untimely, incompletely or incorrectly.

Payment Options

ULKOTours accepts several forms of payments for Deposits/Advance Payments/ Additional Orders.

1. Payment by check: Your check should be made out to UlkoTours LLC and mailed to our US office: 333 Bay Arbor Blvd, Oldsmar, FL 34677

2. Payment by Credit Card

You can select the amount of pre-payment you wish to make or make the balance payment for your tour at any time convenient for you. Please follow the instructions of the On-Line Payment to complete your transaction. In order to identify your payment you will need to:

- Provide your reservation number and Provide your Last name

OR

- Login to your account and Select Pay the Balance option.

3. Bank Money Transfer: Contact us for details about National Money Transfer (within the USA) to the ULKOTours LLC account at Wells Fargo.

4. Payment by PayPal: Your payment should be directed to elena@ulkotours.com.

 
How does the online payment work ?
 
From your order to the delivery of your tour confirmation, the following steps present the process of our online purchasing system :

Your order and a secured bank server connection

Once you have determined the tour you like and filled out the order form, you will need to click on the button "Proceed to Payment" to be redirected to the secured server of our bank (Russian Standard Bank) from where you will proceed with your payment.
Our bank will then establish a secured connection between their server and your computer (using the SSL technology with 128 bits encryption) so that you can safely enter your credit card information for your payment. You can check that you are in a secured zone by looking at the presence of a small icon representing a closed padlock in your internet web browser (generally located on the right side corner) and double click on it to verify the identity of this server.

A totally safe transaction

From the secured server of our bank partner, you can safely enter your credit card information (card number, expiration date and the last 3 digits located on the back side of your card) to proceed with your payment. As our bank is in charge of the whole transaction, no third-party, including ULKOtours, can have access to your card number. As a consequence and also because your credit card information are never stored, this system fully ensures you against any possible use of your card number thereafter.

Payment acceptation and delivery

After you have verified and validated your credit card information, our bank will then immediately indicate you whether your payment is accepted or rejected and will also inform our server at the same time about this result. If your payment is accepted, you will automatically receive a confirmation email of your purchase. Your tour Confirmation and Tour Tickets (where applicable) will be emailed to you shortly. On the very unlikely event where you do not receive your email in the expected delay, please contact us at elena@ulkotours.com by indicating your name and date of purchase.

Discounts Eligibility
 
10% On-Line booking Discount = Applies to bookings made though the www.visitsaintpetersburg.com web-site only for Grand St.Petersburg and Moscow tour, St.Petersburg Getaway, Moscow Weekend.

Infants = Children under 6 are FREE without a reserved seat. Student Discount (age 7-16) = The following Student Discounts apply:

Grand St.Petersburg and Moscow tour – 60 USD off
St.Petersburg Getaway – 30 USD off
Moscow Weekend – 30 off

College students (from 17) = MUST have their Student IDs (valid ISIC card) , otherwise the discount is not applicable. Failure to present Student ID in museums may result in full tour fee instead of the discounted one. FOC 1 FOC is allowed per 16 passengers group.

Cancellation policy and Refunds
 
A customer may cancel the tour at any planning stage.

General Tours

14 days +: No Cancellation fees
13 days – 2 days: Cancellation fees for museum tickets already purchased and guide services*
24 hrs and less : 100% Cancellation Fee
Should you wish to cancel your travel arrangements, you must notify ULKOTours in writing. If your cancellation is 14 days before the tour or less, please state the reason for cancellation as you might be covered by your insurance policy and ULKOtours will issue you a corresponding letter for your insurance company.

*If there have been no services performed and no additional orders purchased for you, you will get your 100% refund for the cancelled tour by check from ULKOTours LLC or by funds transfer to your PayPal account maximum within 10 business days after the written cancellation.

Additional Orders

Unfortunately, we do NO refunds for Additional Orders once the order has been purchased for you.
You will be issued an applicable receipt to submit to your insurance company.
Granting of services
 
When a pre-payment is received by ULKOTours we will send you an e-mail confirmation with reference number and details for all services ordered.

We recommend our clients to register with ULKOtours Personal Account to have access to their booking details, and to be able to review/modify and cancel reservations in a timely manner.

What to expect, when you have ordered:

  • Transfer Your driver will be waiting for you in the arrival hall of the airport/by your coach at the train station/ by your bus at the bus station with a sign with your name on it.
  • Guiding days Your guide will meet you in the lobby of your hotel at the date and time specified in your tour confirmation.
  • Additional Orders All additional orders will be delivered to you by your guide or left at the hotel reception in a company envelope. Additional orders are delivered at least 24 hrs before the time of the event.
  • Fast Track All clients who have ordered Fast Track with ULKOtours are met by the airport representative at the skybridge upon the plane arrival with a sign with your name on it.
Late arrival and "NO SHOW"
 
In case a client does not arrive by an appointed time to the place where services start to be granted:
  • an order for transfer will be held for 2 hours starting from an appointed time, then it will be cancelled automatically.
  • an order for a personal tour guide and other additional services (interpreters, private driver, etc.) will be cancelled after 1 hour.
  • an order for Visa-free shore tour will be cancelled after 2 hours.
If for some reason you are being late – please try to inform us in advance: +7 911 926 4724
"Early departure"
 
In case of early departure (emergency cases only) a client according to his application by email or phone will be refunded the money for the services, that have been ordered and prepaid but not used.
Gifts Policy
 
Each customer booking a tour with ULKOTours receives 1 (one) FREE gift available at the time of tour:

1. A photo album of St.Petersburg.

2. A DVD with a movie "Russian Ark".

Customers are encouraged to choose the desired gift, however, all gifts are subject to availability. No cash substitutions.

Note: 1(one) gift PER MARRIED COUPLE. Children/Students are not entitled to receive THIS particular type of gift (special Kids Welcome Gifts available for them)

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Luxury tours in Saint Petersburg - Moscow - Russia